Angela thorpe-martin

330-329-2047

athorpemartin@att.net

Summary

Flexible and versatile Analyst experienced with creating, maintaining, and analyzing reports to aid in forecasting, goal tracking and staffing. Solution oriented with analytical experience for today's emerging business needs

hIGHLIGHTS

•       Bachelor, Information Systems Management, University of Akron, 2006

•       Business process improvement and efficiencies

•       Forecasting and planning

•       Advanced MS Excel, Access, Word, and Power Point

•       Experienced with Microstrategy, Access VBA, SQL

•       Advanced problem solving abilities

•       Critical thinking

PROFESSIONAL EXPERIENCE

Credit Risk Analyst

2011-2014

Sterling Jewelers,

•     Maintained and analyzed reporting for Fraud and E-commerce Departments within Credit Authorization, which allowed forecasting and performance tracking using Microsoft Suite, SQL, Microstrategy, Cybersource, Remedy, and proprietary data warehousing software.

•     Identified reporting that will allow the Directors and Managers to have Fraud and E-commerce data not previously available and make recommendations for improvements and verifying data integrity.

•     Troubleshoot system errors and make recommendations for resolution.

•     Identified process boundaries and determined opportunities to automate processes and functions.

•     Manipulated data using pivot tables, pivot charts and macros.

•     Trained supervisors to use Excel to efficiently track their team results and provide immediate feedback for staffing and employee development.

•     Reduced reporting by over 12 hours per month through automation

Risk Analyst

2007-2011

Sterling Jewelers,

•     Maintained monthly reporting for New Applicant credit customers.

•     Found efficiencies in reporting using Access VBA automation to allow time for additional reporting.

•     Learned Microstrategy to provide migration of reporting from discontinued software.

•     Managed time for regular reporting to allow Ad-hoc request from end user.

Program Assistant2007

Contract Position,

•     Provided contact and follow up with agencies who agreed to partner with this non-profit organization.

•     Coordinated resources needed for workshops by outside companies.

•     Elicited participant feedback and input through interviews and surveys.